About 36 Frames
Understand our commitments and your rights when using our platform.
Terms and Conditions
Effective Date: 24 June 2025 | Last Updated: 24 June 2025
By creating an account or using the Service, you enter into a legally binding agreement with Prometheus Labs Limited. If you do not agree to these Terms, you may not use the Service.
These Terms and Conditions govern your access to and use of the photo album web application (the "Service") operated by Prometheus Labs Limited, a company registered in England and Wales (Company No. 14885245, ICO Registration No. ZB722768, registered office: 14/2E Docklands Business Centre, 10-16 Tiller Road, London E14 8PX, UK).
1. Use of the Service
Our Service lets you upload and share digital photo albums with up to 36 photos each, interact with others, and control privacy settings.
1.1. Subscription Tiers
We offer several subscription tiers with different features:
- Free Tier: Basic features to create and share albums with up to 3 albums.
- Plus Tier: Enhanced features with 2K photo uploads and priority support.
- Ultra Tier: Premium experience with 4K photo uploads, enhanced image quality, and premium support.
- Pro Tier: Bespoke solutions for professionals and businesses with custom features, commercial use rights, and dedicated support.
1.2. Usage Restrictions
Free, Plus, and Ultra Tiers are strictly for personal, non-commercial use. Commercial activities require a Pro subscription.
1.3. Fair Use Policy
We apply a Fair Use Policy to ensure quality for all. Excessive use may lead to throttling, temporary limits, or suggesting a Pro upgrade.
1.4. Consumer Rights
If you are a UK or EEA consumer, you can cancel a paid subscription within 14 days unless you choose to access digital content immediately, which waives that right.
2. Prohibited Content
You can only upload content you own or have rights to use. You must not share:
- Sexually explicit or adult material
- Violence or self-harm content
- Hate speech, harassment, or discrimination
- Infringements of others' intellectual property
- Illegal, fraudulent, or unethical material
- Private images of others without permission
3. Content Ownership and License
You keep ownership of your uploaded content but grant us a license to host and share it to provide the Service.
4. Intellectual Property
Our platform, branding, and software are owned by Prometheus Labs Limited or its partners. You cannot copy or reuse them without permission.
5. User Responsibilities
You agree to:
- Use the platform legally and respectfully
- Keep your login secure
- Respect others' privacy and rights
- Report abuse to 36frames@prometheuslabs.tech
6. Termination and Moderation
We may suspend accounts or remove content that breaches these Terms or the law.
7. Limitation of Liability
To the extent permitted by law, we exclude all liability except for liability arising from death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
8. Data Protection and Privacy
See our Privacy Policy below for details on how we handle your personal data.
9. Governing Law
These Terms follow the laws of England and Wales. Disputes will be handled by the English courts.
10. Changes to Terms
We may update these Terms. We will let you know about major changes through the Service or by email.
Privacy Policy
Effective Date: 24 June 2025 | Last Updated: 24 June 2025
We care about your privacy and want to be clear about how we use your information. This policy explains what data we collect, why, and how we protect it. We follow UK GDPR, the Data Protection Act 2018, and similar laws.
Who We Are
The data controller is Prometheus Labs Limited, registered with the UK Information Commissioner's Office (ICO), number ZB722768.
1. What Data We Collect
- Your name, email, and profile settings
- Your uploaded photos and albums
- Technical data like your IP address and browser
- Security data to protect your account
2. Why We Collect It
- To provide and improve the Service
- To keep your account safe
- To respond to your questions
- To meet our legal obligations
3. Legal Reasons We Use Your Data
- To fulfil our contract with you
- To meet legal requirements
- For our legitimate interests, like improving security
- With your consent, where needed
4. Children's Privacy
Our Service is not for children under 13. We do not knowingly collect their data.
5. Sharing Your Data
- With trusted providers who help us run the platform
- When required by law or authorities
- With people you choose to share your albums with
6. Your Rights
You can ask us to access, correct, delete, or move your data. You can object to how we use it or withdraw consent where applicable. You can also complain to the ICO at ico.org.uk.
7. Data Location and Transfers
Your data is stored in the European Union to ensure high levels of data protection. If we ever need to send your data outside the UK or EU, we use legal safeguards like the International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs).
Contact Us
If you have questions, need support, or want to get in touch with us, you can:
- Visit our contact page for a convenient contact form
- Email us directly at 36frames@prometheuslabs.tech